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My phone was recently blocked from making outgoing calls. I found it to be frustrating that although I could receive calls and text messages, I could send nothing. After a few non-responses from Pelephone’s customer service email address, I decided to call the toll-free number from a friend’s cell phone.
After waiting 10-minutes for a customer service representative, my call was acknowledged. I asked the reasoning behind my phone’s restriction, and the woman responded with the following: “We noted that your phone had dialed East Jerusalem numbers, and we assumed your phone was stolen.”